The Customer Experience Lead will partner with managers and relevant stakeholders to support organisational engagement with customers and clearly define the customer journey landscape. They will build and maintain comprehensive end-to-end customer journey maps that incorporate customer interactions, experiences and opinions. The Customer Experience Lead will review and monitor the customer experience with the aim of perfecting the XSplit products.
Developing insights and analytics around customer behaviour, definition, demographics etc. to build segmentation and a tailored approach to engagement.
Implementing programs that test concepts and hypotheses that will lead to improved customer experience.
Knowledge, skills, experience and values required
Do you want to join our team as our new Customer Experience Lead? Then we'd love to hear about you!